Frequently Asked Questions
Q: I received an email that my order was shipped, but after 2 weeks I haven't received it yet. What should I do?
A: We provide a tracking number with every shipped item. You can use this number to track your order through carrier's website. Once your package leaves our facility, it's in the hands of the shipping courier. If it doesn't arrive within the expected time frame, please contact your nearest shipping company representative or get in touch with us.
Please note that the standard shipping time for orders within the continental USA is 3-7 business days. For international shipments, it can take approximately 4-6 weeks.
Q: Why hasn't my order shipped yet?
A: Our products are crafted with care and are made-to-order. The standard processing time is 3-5 business days for most items, including apparel, mugs, and home decor items. Please note that orders with multiple items may be shipped from different locations to keep our prices as low as possible. If your order hasn't shipped within 10 business days, please contact us. We appreciate your patience.
Q: Can I exchange an item for a different size or color?
A: Yes, we have a 30-day exchange policy. Refer to our Return Policy for detailed information or contact us for assistance.
Q: How can I return an item?
A: We understand that sometimes things don't work out. That's why we have a hassle-free 30-day return policy. Send the item back within 30 days for a refund or exchange. For more details, read our Return policy or contact us.
Q: I don’t see the refund on my credit card/Paypal account. What should I do?
A: Refunds can take up to 10 business days to appear. If you haven't seen it by then, please contact your credit card provider or Paypal. If you need further assistance, reach out to us, and we'll do our best to help.
Q: Why does my order come in separate packages?
A: We strive to keep our prices as low as possible, and for this reason, we may use different providers for various products. This allows us to offer a diverse range of items without compromising affordability.
Q: Can the design be printed on the back of apparel?
A: Currently, no. But we're always looking to enhance our offerings and are actively working on adding this feature in the near future.
Q: Where are your products shipped from?
A: Most of our products are printed and shipped from the USA. However, to expedite the process, some EU orders may be shipped from the EU.
Q: Do you offer international shipping?
A: Yes, we offer shipping to all USA states, Canada, and Europe. Customers outside of the USA are responsible for taxes and import fees. Visit our Shipping Policy page for estimated shipping times and prices.
Q: How can I track my order?
A: Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order through carrier's website.
Q: What payment methods do you accept?
A: We accept American Express, Apple Pay, Diners Club, Discover, Google Pay, Master Card, Paypal, Visa, and Shop Pay. All transactions are processed securely through our trusted payment gateway.
Q: Is my personal information secure when shopping on your site?
A: Absolutely. We've been in the game since 2017, serving customers just like you. Our website and transactions are powered by Shopify, one of the most reputable and secure e-commerce platforms globally. We've successfully processed over 1500 orders since our start.
Q: I received a damaged item. What should I do?
A: Please contact our customer support team within 30 days of receiving your order, and we will assist you with a replacement or refund. Your satisfaction is our top priority.