Refund policy

Thank you for shopping with us at TheGunCity.com! We want you to be completely satisfied with your purchase, so we offer a 30-day return policy

30-Day Return Policy

Our return and exchange policy lasts for 30 days from the day you receive your item. If 30 days have passed since your purchase, unfortunately, we can't offer you a refund or exchange.

To be eligible for a return or exchange, your item must be unused and in the same condition you received it.

Please include the receipt or order number in the return package to expedite the process.

Gift Cards

Gift cards are non-returnable and cannot be exchanged for cash.

Shipping

To return your product, please mail it to:

TGC
4220 Hyde Park Blvd
Unit #10334
Niagara Falls, NY 14305
United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Exchanges

If you wish to exchange an item for a different size, color, or variant, please get in touch with us before returning the item. Provide us with details about the desired exchange, including the size, color, or other parameters you wish to exchange for, as well as your order number. We will do our best to accommodate your request and facilitate the exchange process efficiently.

Refunds

Once we receive your returned item, it will undergo inspection. This usually takes 2-3 business days. We will then notify you via email regarding the approval or rejection of your refund or exchange.

If approved, your refund will be processed, and the credit will be applied to your credit card or original method of payment. Please allow up to 10 business days for the refund to reflect on your payment method. If you haven't received the refund after 10 days, please contact your payment provider for assistance.

For any questions or concerns about our return and exchange policy, please contact us.